customer service

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Technology

Opinion: My attempt to bundle Apple TV, Peacock got complicated

One missed confirmation email and five customer service calls later, this was my consumer journey attempting to sign up for Apple TV-Peacock bundle.

Daniel Frankel Oct 27, 2025 10:56am

ATT

AT&T U-verse tops ASCI’s annual consumer satisfaction survey

Jun 8, 2021 10:25am

Direct-to-consumer ads

Conviva, ServiceNow team for streaming customer service solution

Apr 15, 2021 9:00am

Direct-to-consumer ads

Comcast, DirecTV and others post low customer satisfaction scores

May 21, 2019 4:31pm

LaBerge

Disney names ESPN’s LaBerge as CTO of DTC division

Oct 11, 2018 7:40am

Dish Apple Business Chat

Dish Network turns to Apple Business Chat for customer service

Jul 20, 2018 12:25pm