NFL Sunday Ticket viewers can’t seem to catch a break with DirecTV, as complaints about accessing the stream flooded social media for the third consecutive week.
The main issue DirecTV customers are having is they can’t load the stream for the game. Those who can access the stream have reported quality issues, whereas others are having trouble signing into their accounts via the Sunday Ticket app.
DirecTV seems to be receptive to customers’ concerns. A spokesperson told Fierce Video last week the provider will begin reaching out to people affected by stream interruptions and reimburse them for the second week of the Sunday Ticket.
DirecTV reiterated those plans via social media. Customers who couldn’t watch the games will receive an automatic reimbursement on their DirecTV account. Streaming customers will receive a credit within two weeks, the company said, while satellite customers will get their money back within one to two billing cycles.
Fierce Video reached out to DirecTV for further updates on the streaming issues, but has yet to hear back.
Though DirecTV has issued apologies on social media for the stream disruptions, the company hasn’t stated what’s causing the interruptions.
Sunday Ticket fans may get a reprieve from technical issues, once the sports package heads to streaming next year. Currently, Apple, Amazon, and Disney – along with Google – are vying for the rights.
It’s unclear how much any streamer will pay for the Sunday Ticket rights, though reports have speculated the price tag to be close to $3 billion. DirecTV has paid around $1.5 billion annually for the Sunday Ticket package.
In other sports streaming news, Amazon Prime’s Thursday Night Football drew 13 million U.S. viewers on its September 15 premiere, according to Nielsen, who is measuring full coverage of the games.
NFL content is also making its way into the free ad-supported streaming TV (FAST) space, with last week's launch of the NFL Channel for LG smart TVs.